Yes we do provide Free WIFI in the hotel and hotel rooms.
If I make an online booking, will I be offered a “best rate”?
Online bookings generally offer the “best available rates” for that date and time.
Are your hotel rates per person or per room?
Hotel rates are per room, based on a maximum occupancy of 4.
Are my credit card details necessary when making a reservation?
Yes, your credit card details are essential to guarantee the reservation.
What are the type of credit cards accepted during the booking process?
We accept all the universally accepted credit cards during the booking process like MasterCard, Visa, Amex & Diner and Switch"
Will my credit card be charged?
We may block an amount on the credit card, equivalent to a 1 night’s room charge to guarantee payment but this block will automatically be released within 1 month if it is not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses a SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of our guests’ information is very important to us.
For added security, guests are requested to present the credit card used in the online booking/purchase process with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, 100 percent of the first night will be charged.
What are your conventional check-in and check-out times?
Check-in time: 2:00 PM
Check-out time: 11:00 AM
Is it possible to check-in earlier?
Early check-ins are subject to room availability.
What is the charge for a late check-out?
Late check-outs are subject to room availability and the charges are as follows:
Check out before 2.00 pm: 50% charge (based on overnight rate)
Check out after 2.00 pm: Full overnight rate (same)
Do you have non-smoking rooms?
Yes, all the rooms are non-smoking
Do you have twin, triple and quadruple rooms?
Yes we have twin room, triple and quadruple rooms.
Do you have inter-connecting rooms?
No we do not provide inter-connecting rooms.
Is there an additional charge for visitors?
No, we do not charge for visitors. However, identification may be required for security purposes.
What is the hotel’s policy regarding children?
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
All children under 4-12 years the extra charge will be £15 per child per night.
Does the hotel provide any baby-sitting services?
No, sorry we do not provide a baby-sitting service.
Are baby cots available?
Yes, baby cots are available upon request and it will be charged.
Where is the breakfast served and at what time?
The buffet breakfast is served at the “Mr. Brown’s" restaurant.
How many restaurants do you have and what are they?
There is 1 outlets in Victoria Hotel called “Mr. Brown’s Restaurant”
Lunch & Dinner
Is vegetarian food available at the restaurant?
Yes, vegetarian dishes are available upon request.